FREQUENTLY
ASKED QUESTIONS
Here are brief explanations for some of the questions that you may have
about our low-cost hosting service.
ABOUT BUDGETHOSTINGWEB
ACCOUNT PRICING & PAYMENT
DOMAIN NAMES
USING YOUR ACCOUNT
ACCOUNT UPGRADES
ACCOUNT RENEWALS
TECHNICAL PROBLEMS
CONTACT US
Who is BudgetHostingWeb?
BudgetHostingWeb is part of an international
network of search engines and specialized sites which has been providing
web services to over 3 million customers since 1996. We provide a range of
low-cost web hosting services for individuals and businesses.
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What features do your sites
offer?
Click
here to see the range of features that come standard
with each of our hosting accounts.
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Where are your servers
located?
Our Network Data Center is located in
Colorado, USA. in a building having multiple redundant OC-48 connections
to the Internet. Our connectivity comes from 6 of the largest tier-1
backbones in existence (including GTE, Sprint, Cable & Wireless,
Level3 and Williams) to provide a high level of speed and reliability.
The facility itself is a secure,
air-conditioned, static electricity controlled environment. All servers
are housed in secure racks behind 2 locked doors and full security system.
They are protected by surge suppression and power management systems to
ensure reliable server operations.
A professional team monitors the network
24/7/365 to ensure smooth and efficient operation of our systems.
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Do you have any
testimonials?
Yes. We have received hundreds
of "thank you" emails from people who have used our service.
You can find a small sample here.
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How can you be so cheap?
BudgetHostingWeb Sites are designed to fill
the gap between free web hosts which display advertising banners on their
members' pages, and expensive commercial web hosts which commonly charge
US$100 per year or more.
Our sites are very cheap because our
systems are fully automated and don't provide some of the expensive
"high end features" offered by commercial web hosts, such as
shopping carts or databases.
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Are there any extra fees or hidden charges with
BudgetHostingWeb?
No, the annual fee covers all of your hosting
expenses. There
are NO setup fees and NO additional or hidden charges. You will not be billed any additional fees unless you choose to add
extra features such as extra disk space. Click here to see our full price list.
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Are there ads on my site?
No, there are no banners, pop-up advertisements
or any other promotions on any sites hosted at BudgetHostingWeb.
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Do you accept payment by any means other than credit card?
Yes, we also accept payment by bank wire
transfer or direct deposit to our bank account. Please contact our
Customer Service Team for instructions if you want to pay by this method.
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What documentation will I
receive from BudgetHostingWeb after ordering my web site?
To help maintain our low pricing, all
documentation from our system is electronic. An email invoice and account
instructions will be sent to
you by email immediately after placing your order.
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I have not received my email
invoice.
Can you re-send it?
Because the email invoices are auto-generated they cannot be re-sent. However, you can
contact our Customer Service
Team if you need further information about your account.
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Why have I been charged in
Australian dollars when you advertise in US dollars?
Although
our servers are located in the United States, our Administration is based in
Australia so all of our services are billed in Australian dollars. We also list
approximate prices in US dollars for the convenience of our international
customers. If
you place an order with us, your credit card company will convert the hosting fee
into your currency automatically.
Click here to see our full price list.
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Can you register my Domain
Name?
Yes. You can register a new
domain name (com/net/org/biz/info for 1-year term) for only ~US$5 when you
sign up for your hosting account. These domains
usually cost up to US$35. Your domain name must be
registered as part of a BudgetHostingWeb hosting order to obtain this
special offer. It will be registered, managed and renewed by our sister
site RegistryWeb.
If you want to register other domain
extensions (such as .us, .com.au, .co.uk etc.) click
here to register it directly at RegistryWeb
and we can then host it for you. However,
please note that RegistryWeb is a separate service and is not part of
BudgetHostingWeb.
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What are the rules for creating
a Domain Name?
Domain name scan
be up to 67 characters long, including the extension and are not case sensitive. When entering the Domain Name you
want, do not include "www" or "http." You
should, however, put .com, .net or .org at the end of the Domain Name.
If your first choice is not available, consider looking up the same name with a slight
variation, or a different ending.
Example: yourname.com is not available? Try yourname.net
The only valid characters for a domain name are letters, numbers and a hyphen
"-". Other special characters like the underscore "_" or an
exclamation mark "!" are not permitted.
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Do domains registered through
BudgetHostingWeb work exactly the same as Network
Solutions?
Yes. There is no difference.
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What if the name I want to use
is already taken?
It means that someone on the Internet has already secured that name for his or her own
site, and that name is probably gone. You may try a slight variation on that name, think
up a new one, register the same name with a different domain extension or visit us again to check
for another name.
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How long should it take
to register my domain?
Your domain will be registered
immediately once you place your order.
COM/NET/ORG domains usually take up to 24
hours for new domain information to reach the central WHOIS database, however there are an
incredible number of domains being registered every day and it can take
up to 3 days for the internet to recognize new domains.
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How do I check the status
of my domain application?
You can check the status here.
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How do I change my domain name
if I have misspelled it or registered the wrong name?
Unfortunately, domains can't be changed or
cancelled once they are registered and registration fees are not refundable.
This is a worldwide policy with all Registrars. This is the reason
our order form says "Check the spelling of your domain carefully. Domain
names cannot be changed or cancelled after you submit this order!".
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How do I set up my Domain Name if I registered it somewhere
else?
If you are using an existing domain, you will
need to contact your domain registry and change your nameservers to:
- PRIMARY HOSTNAME:
ns.budgethostingweb.com
- PRIMARY IP ADDRESS:
207.189.213.157
- SECONDARY HOSTNAME:
ns2.budgethostingweb.com
- SECONDARY IP ADDRESS:
207.189.213.158
RegistryWeb domain customers can do this here.
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Can I change the domain name
hosted on my account?
Yes. If you have already registered another domain
name, you can change the domain name hosted on your account by sending us a request
by email. Please include your Username and Invoice Number or Password for
security verification. This is a free service.
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How do I use my account?
BudgetHostingWeb Sites are designed to be
managed through your browser using your online Site Manager. You can visit
our Tutorial for detailed instructions.
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I have set up my web site. How do I create and publish my pages on the
Web at my new address?
Web pages are written in a simple code called
HTML. There are
many web design software programs available on the market that allow you to design
and publish your
pages quickly and easily.
Two of the most popular ones are Macromedia Dreamweaver and Microsoft FrontPage.
You can also use our free online editors to build your
pages. One of these is very simple and can even be used without any knowledge
of HTML.
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Can you help me build my site?
Unfortunately, our Customer Service Team can't help you
with HTML or web site design questions. However, you can find some basic
web building information in our Tutorial.
The following HTML and Page Building reference sites may also assist you:
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Can I buy extra features?
Yes, you can purchase the
following upgrades at any time:
- Email Forwarding
redirects all mail sent to your domain (anything@yourdomain.com) to any other email box you choose,
such as your ISP mailbox.
- POP Mailbox gives you one catch
all email POP mailbox for your domain. All mail sent to your domain
(anything@yourdomain.com) will be sent to this Mailbox.
- Extra Disk Space in 10MB
increments.
- Direct FTP Access to your
account. You can upload files through your browser or our Public FTP site for free,
however you can also add direct access to your account.
- Host Extra Domains on your
account. If you have more than one domain, you can point
additional domains at your account
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How do I order these Upgrades?
If you didn't order them on the original order
form, click here
to order any Upgrades to your account.
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If I order Email
Forwarding, what are my email settings?
Our Email Forwarding upgrade
redirects all mail sent to your domain (anything@yourdomain.com) to any
other email box you choose, such as your ISP mailbox.
If you have ordered this upgrade,
there's nothing more you need to do - this will have been set up for you
automatically and all email to your domain will be forwarded to the Destination Email
Address you have chosen.
You can change the Destination Email
Address at any time by sending us a request by email, including your Domain Name and
Invoice Number or Password for security verification.
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If I order a POP Mailbox, what
are my email settings?
Our POP Mailbox upgrade gives you one
catch all email POP mailbox for your domain. All mail sent to your domain
(anything@yourdomain.com) will be sent to this Mailbox.
If you have ordered this upgrade, you
can log into your Mailbox with any email software such as Outlook,
Outlook Express or Eudora. Your SMTP/POP3 mail server is mail.yourdomain.com and your username and
password are the same as your hosting account.
Click
here for detailed instructions.
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Can I order more than one POP
Mailbox?
We don’t support multiple mailboxes
because we are a low-cost service. All mail sent to your domain
(anything@yourdomain.com) will be sent to your
catch all email POP mailbox.
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Can I run my own CGI scripts?
We can't support custom CGI scripts
because we are a low-cost service. The only CGI's that can run on our
accounts are the ones that our system makes available to all users:
- Mail Forms
- Web Board
- Guest Book
- Chat (this is actually java)
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How do I renew my account?
Our Automatic Renewal Service
automatically renews your BudgetHostingWeb account (including any upgrades) and
charges the credit card on file for one additional year of service from
the current expiry date. Auto-Renewal
ensures that your web site enjoys continued uninterrupted
operation without risk of cancellation. We will continue to bill your
account on a yearly basis unless you cancel it beforehand.
One month prior to the Account Expiry Date,
BudgetHostingWeb will charge the credit card we hold on file for your
account. If the credit card is charged successfully,
you will receive an
email Invoice confirming payment. If the credit card is declined, you will
receive an email Renewal Notice requesting payment. We will try to process your card
3 times before your account is cancelled. If your account expires and payment
is not received during our "grace" period, it will be deleted.
You should click
here if you need to update the card held on file for your account.
Please note that we can't renew your domain
name. You will need to contact your Domain Registry to renew your domain. If your
domain was registered through our sister site RegistryWeb, you can find their
Renewal Form here.
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How do I change my credit
card?
If your account is nearing its renewal date
and you want our Automatic Renewal System to use a different credit card, you
can click
here to update the card we hold on file for your account.
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How do I cancel my account?
If you no longer need your BudgetHostingWeb
account you should cancel it immediately. You can cancel your
account at any time by submitting the form at http://www.budgethostingweb.com/hosting/cancel.shtml.
After submitting the above form, our system will send you a Cancellation
Confirmation Notice which can be used to verify that you have successfully
cancelled your account.
Cancellation of Service requires 1 month prior
written notice under the terms of our Service
Agreement.
Please note that your cancellation request
must be received at least 1 month prior to your Account Expiry Date if
you don't want to renew your account for another year. Once our Automatic Renewal Service
renews your account, renewal fees are NOT REFUNDABLE because we will have
already paid our upstream provider for your next year's service.
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I can't connect to your secure
server.
If you are using a Version 3 or earlier browser, your security certificate
has probably expired. This problem is very easy to fix. Click
here to go through a 2 minute update process. You will only need to update your
certificate once to access most secure servers on the internet.
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My site isn't working.
There can be many reasons why a site isn't
working, however some of the most common include:
- Your domain name is newly registered. It can take up to 72 hours for the
Internet to recognize new domains.
- If your domain name was not registered as part of
your BudgetHostingWeb order,
you must ask your domain registry to change the nameservers for your domain
to:
- PRIMARY HOSTNAME:
ns.budgethostingweb.com
- PRIMARY IP ADDRESS:
207.189.213.157
- SECONDARY HOSTNAME:
ns2.budgethostingweb.com
- SECONDARY IP ADDRESS:
207.189.213.158
- The Home Page on your site (the page that
loads automatically when you visit your domain) must be named either
index.html or index.htm. If you name it something else such as homepage.html,
the page won't load and you'll see an error message.
- Your domain name has expired. Please note that we can't renew your domain
name. You will need to contact your Domain Registry to renew your domain. If your
domain was registered through our sister site RegistryWeb, you can find their
Renewal Form here.
Please contact our
Customer Service Team if you need help.
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My images don't load.
There can be many reasons why your images are
not loading, however some of the most common include:
- Web servers are case sensitive, so the
image file picture.gif is not the same as Picture.gif or PICTURE.GIF. This
is the most common cause of image problems. For example, if your image is
called picture.gif but your HTML calls Picture.gif, the server can't find
the file.
- Spaces in filenames can cause similar
problems as above.
- Incorrect image tags. If the path in
your image tags isn't correct, the image won't show. For example:
<img
src="picture.gif"> or
<img src="/directory/picture.gif">
or
<img src="http://www.yourdomain.com/directory/picture.gif">
- You are using your temporary URL such as:
http://www1.budgethostingweb.com/accounts/youraccount/
to call your images. This temporary URL is only designed to be used during
the first 72 hours while the Internet is recognizing your new account. For example, if you are using the image
tag:
<img src="http://www1.budgethostingweb.com/accounts/youraccount/directory/image.gif">
change it to:
<img src="/directory/image.gif">
or
<img src="http://www.yourdomain.com/directory/image.gif">
to fix your problem.
- You are trying to load your images from a
remote server outside BudgetHostingWeb. Unfortunately, we are a low-cost
service, not a commercial web host, so we are unable to allow members to
link to images or files from another server. Our system only allows you to
use your images on your own site, not other sites outside BudetHostingWeb.
Without this policy, our prices would be significantly higher. Details can
be found in the “Remote Loading” section of our Service
Agreement.
Please contact our
Customer Service Team if you need help.
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I need more information. Who do
I contact?
Our Customer Service Team will be happy to
provide you with further information or assistance. You can contact them at:
http://www.budgethostingweb.com/contact.shtml
However, please note that they can't help you
with HTML or web site design questions.
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