Discount Web Hosting at BudgetHostingWeb

Discount Web Hosting at BudgetHostingWeb

FREQUENTLY ASKED QUESTIONS

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These are the common questions we get asked every day.



ABOUT US
ACCOUNT PRICING & PAYMENT
DOMAIN NAMES
USING YOUR ACCOUNT
ACCOUNT UPGRADES
ACCOUNT RENEWALS
TECHNICAL PROBLEMS
CONTACT US

Who is BudgetHostingWeb?

BudgetHostingWeb is part of an international network of search engines and specialized sites which has been providing web services to over 3 million customers since 1998. We provide a wide range of low-cost web hosting services for individuals and businesses.

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What features do your sites offer?

Click here to see the range of features that come standard with each of our hosting accounts.

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Where are your servers located?

Our Network Data Center is located in Chicago, USA in an N+2 Military-Class Tier-3 high speed facility. This ultra-modular carrier neutral facility has no single points of failure. It is entirely N+2 redundant, with each of 3 computer rooms having its own Dual Backup Generators, Dual-Feed Internet and Redundant Network. Security protection includes Physical Guards, Access Control, Retina Scanner, Security Cameras and Key Cards.

These high-tech features ensure fast servers, bulletproof reliability and maximum security  for our customers and network.

A professional team monitors the network 24/7/365 to ensure smooth and efficient operation of our systems.

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Do you have any testimonials?

Yes. We have received hundreds of "thank you" emails from people who have used our service. You can find a small sample here.

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How can you be so cheap?

BudgetHostingWeb Sites are designed to fill the gap between free web hosts, which often display advertising on their members' pages, and expensive commercial web hosts which commonly charge much more.

Our sites are very cheap because our systems are fully automated and very efficient leading to significant cost savings which we pass onto our customers.

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Are there any extra fees or hidden charges with BudgetHostingWeb?

No, the annual fee covers all of your hosting expenses. There are NO setup fees and NO additional or hidden charges. You will not be billed any additional fees unless you choose to add extra features such as extra disk space. Click here to see our full price list.

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Are there ads on my site?

No, there are no banners, pop-up advertisements or any other promotions on any sites hosted at BudgetHostingWeb.

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Do you accept payment by any means other than credit card?

Yes, we also accept payment by Paypal and bank wire transfer. Please contact our Customer Service Team for instructions if you want to pay by bank transfer.

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What documentation will I receive from BudgetHostingWeb after ordering my web site?

To help maintain our low pricing, all documentation from our system is electronic. An email invoice and account instructions will be sent to you by email immediately after placing your order.

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I have not received my email invoice. Can you re-send it?

Because the email invoices are auto-generated they cannot be re-sent. However, you can contact our Customer Service Team if you need further information about your account.

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What currency do you bill in?

BudgetHostingWeb bills in US dollars using Paypal.

Alternatively if you want to pay with a credit card, we use a Billing Provider located in Australia so these payments will be billed the equivalent price in Australian dollars. Your Credit Card Provider will convert our fees into your currency automatically.

Click here to see our full price list.

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Can I register a Domain Name with my order?

Yes. You can register a new domain name (com/net/org/biz/info only) for FREE when you sign up for your hosting account. These domains usually cost up to $35 at some Registrars. Your domain name must be registered as part of a new BudgetHostingWeb hosting order to obtain this special offer.

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Can I transfer my existing Domain Name to your service?

Yes. You can transfer an existing domain name (com/net/org/biz/info only) for FREE when you sign up for your hosting account. Your domain name must be transferred as part of a new BudgetHostingWeb hosting order to obtain this special offer.

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What are the rules for creating a Domain Name?

Domain names can be up to 67 characters long, including the extension and are not case sensitive. When entering the Domain Name you want, do not include ";www"; or ";http."; You should, however, put .com, .net or .org  at the end of the Domain Name.

If your first choice is not available, consider looking up the same name with a slight variation, or a different ending.

Example: yourname.com is not available? Try yourname.net

The only valid characters for a domain name are letters, numbers and a hyphen ";-";. Other special characters like the underscore ";_"; or an exclamation mark ";!"; are not permitted.

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Do domains registered as part of a hosting order work exactly the same as domains registered somewhere else?

Yes. There is no difference.

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What if the name I want to use is already taken?

It means that someone on the Internet has already secured that name for his or her own site, and that name is probably gone. You may try a slight variation on that name, think up a new one, register the same name with a different domain extension or visit us again to check for another name.

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How long should it take to register my domain?

Your domain name will be registered immediately after you place your order, however please note that it can take up to 72 hours for the internet to recognize new domains.

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How do I change my domain name if I have misspelled it or registered the wrong name?

Please contact us urgently. We can only change or correct the domain name within the first 72 hours after ordering.

After 72 hours, the name is finalized and can't be changed. You would need to place another order to obtain the correct domain name.

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How do I set up an existing domain name on my account?

If you are using an existing domain, you will need to contact your Domain Registrar and change your nameservers to:

  • PRIMARY HOSTNAME: ns.budgethostingweb.com
  • PRIMARY IP ADDRESS: 65.60.63.17
  • SECONDARY HOSTNAME: ns2.budgethostingweb.com
  • SECONDARY IP ADDRESS: 184.154.185.17

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Can you manage or renew my domain registration for me?

Sorry, no. We are only a web hosting service so we have no access to manage, renew or make changes to your domain registration. You will need to contact your Domain Registrar directly for these services.

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Can I change the domain name hosted on my account?

Yes. You can change the domain name hosted on your account once for free. After that, further changes will incur a processing fee. You must have already registered the new domain name before the change can be processed.

Please submit the change here and include your Username and Invoice Number or Password for security verification. Processing takes up to 1 working day and the Internet will take up to 48 hours to recognize the new domain.

Please also note we can't register new domain names for existing hosting accounts. We can only register domain names as part of a new hosting order.

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How do I log into my web hosting account?

Click here to log into your account. You will also find a login link on all of our pages.


How do I use my account?

BudgetHostingWeb Sites are designed to be managed through your browser using your online Site Manager. You can visit our Tutorial for detailed instructions.

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I have set up my web site. How do I create and publish my pages on the Web at my new address?

Web pages are written in a simple code called HTML. There are many free and paid web design software programs available on the market that allow you to design and publish your pages quickly and easily.

You can also use our free online editors to build your pages. One of these is very simple and can even be used without any knowledge of HTML.

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Can you help me build my site?

Unfortunately, our Customer Service Team can't help you with HTML or web site design questions. However, you can find some basic web building information in our Tutorial.

The following HTML and Page Building reference sites may also assist you:

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How do I back up my site?

To help keep our costs so low, our Service Agreement requires Members to keep their own site backups however, if your site is ";mission critical";, you can also add Weekly Backups to your account here.

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Do you support secure servers (SSL - - https://)?

Yes, we offer Free SSL certificates to help you secure your site. Please contact us if you want to set this up.

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Do you support PHP & MySQL?

Yes, all of our servers have full PHP and MySQL support. Please contact us if you need more information.

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Do you support Wordpress?

Yes, Wordpress is a free upgrade in our system for accounts with at least 70MB of disk space.

All of our servers are fully Wordpress compliant with PHP and MySQL support. You can add the free Wordpress upgrade during the order process or add it to an existing account later. All you need is an account with at least 70MB of disk space. Please contact us if you need more information.

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How do I log into Wordpress?

If you have our free Wordpress upgrade, you can log into Wordpress through our Site Manager. Simply login here then click the Wordpress button.


Do you support Shell Access, Telnet or CGI?

No, our sites are designed to help our customers get online with a "basic" web site quickly, easily and cheaply. They are designed to fill the gap between free web hosts which often display advertising on their members' pages, and expensive commercial web hosts which commonly charge much more. You will need one of these commercial hosts if you want these services.

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Do you use CPanel or Usermin for your Control Panel?

No, we are one of the many web hosts who don't use CPanel - we have our own systems. You can log in from our Home Page or we can make settings changes for you at any time.

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Can I buy extra features?

Yes, you can purchase the following upgrades at any time:

  • Web Based Email sets up your domain name in our Web Based Email System. You can then access all of your domain emails (anything.com) from anywhere in the world using any browser.
  • Email Forwarding redirects all mail sent to your domain (anything.com) to any other email box you choose, such as your ISP mailbox.
  • POP Mailbox gives you one catch all email POP mailbox for your domain. All mail sent to your domain (anything.com) will be sent to this Mailbox.
  • Spam Filtering sets up SpamAssassin to filter spam (junk messages) from your emails.
  • Extra Disk Space in 10MB blocks up to a maximum of 1000 MB.
  • Private FTP Access to your account. You can upload files for free through your browser or our Public FTP site, however you can also upgrade to Private FTP access. This upgrade doesn't use the Public FTP Site - your uploads are loaded directly into your account.
  • Host Extra Domains on your account. If you have more than one domain, you can point additional domains at your account.
  • Weekly Backup. To help keep our costs so low, our Service Agreement requires Members to keep their own site backups however you can also add Weekly Backups to your account.

Please click here if you want to order any any of the above Upgrades for your account.

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If I order Web Based Email, how do I check my email?

You can check your email with any browser by logging into your hosting account from our Home Page.

You can also log into your email account here without logging into your hosting account.

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If I order Email Forwarding, what are my email settings?

Our Email Forwarding upgrade redirects all mail sent to your domain (anything.com) to any other email box you choose, such as your ISP mailbox.

If you have ordered this upgrade, there's nothing more you need to do - this will have been set up for you automatically and all email to your domain will be forwarded to the Destination Email Address you have chosen. 

You can change the Destination Email Address at any time by sending us a request by email, including your Domain Name and Invoice Number or Password for security verification.

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If I order a POP Mailbox, what are my email settings?

Our POP Mailbox upgrade gives you one catch all email POP mailbox for your domain. All mail sent to your domain (anything.com) will be sent to this Mailbox.

If you have ordered this upgrade, you can log into your Mailbox with any email software such as Outlook, Outlook Express or Eudora. Your SMTP/POP3 mail server is mail.yourdomain.com and your username and password are the same as your hosting account.

Click here for detailed instructions.

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Can I order more than one POP Mailbox?

We don't support multiple mailboxes because we are a low-cost service. All mail sent to your domain (anything.com) will be sent to your catch all email POP mailbox.

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How do I renew my account?

Our Automatic Renewal Service automatically renews your BudgetHostingWeb account (including any upgrades) and charges the credit card on file for one additional year of service from the current expiry date. Auto-Renewal ensures that your web site enjoys continued uninterrupted operation without risk of cancellation. We will continue to bill your account on a yearly basis unless you cancel it beforehand.

One month prior to the Account Expiry Date, BudgetHostingWeb will charge the credit card we hold on file for your account. If the credit card is charged successfully, you will receive an email Invoice confirming payment. If the credit card is declined, you will receive an email Renewal Notice requesting payment. We will try to process your card 3 times before your account is cancelled. If your account expires and payment is not received during our "grace" period, it will be deleted. You should click here if you need to update the card held on file for your account.

Please note that we can't renew your domain name. You will need to contact your Domain Registrar to renew your domain.

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How do I change my credit card?

If your account is nearing its renewal date and you want our Automatic Renewal System to use a different credit card, you can click here to update the card we hold on file for your account.

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How do I cancel my account?

If you no longer need your BudgetHostingWeb account you should cancel it immediately. You can cancel your account at any time by submitting the form here.
After submitting the above form, our system will send you a Cancellation Confirmation Notice which can be used to verify that you have successfully cancelled your account.

Cancellation of Service requires 1 month prior written notice under the terms of our Service Agreement. Hosting and Upgrade Fees are non-refundable.

Please note we are unable to cancel Paypal Subscriptions so customers who have paid by this method will also need to cancel at Paypal.

Please note that your cancellation request must be received at least 1 month prior to your Account Expiry Date if you don't want to renew your account for another year. Once our Automatic Renewal Service renews your account, renewal fees are NOT REFUNDABLE because we will have already paid our upstream provider for your next year's service.

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What is the current status of your service?

You can check the current status of  your site and our service here.

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My site isn't working.

There can be many reasons why a site isn't working, however some of the most common include:

  • Your domain name is newly registered. It can take up to 72 hours for the Internet to recognize new domains.
  • If your domain name was not registered as part of your BudgetHostingWeb order, you must ask your Domain Registrar to change the nameservers for your domain to:
    • PRIMARY HOSTNAME:  ns.budgethostingweb.com
    • PRIMARY IP ADDRESS:  65.60.63.17
    • SECONDARY HOSTNAME:  ns2.budgethostingweb.com
    • SECONDARY IP ADDRESS:  184.154.185.17
  • The Home Page on your site (the page that loads automatically when you visit your domain) must be named either index.html or index.htm. If you name it something else such as homepage.html, the page won't load and you'll see an error message.
  • Your domain name has expired. Please note that we can't renew your domain name. You will need to contact your Domain Registrar to renew your domain.
  • Our service may be having technical problems. You can check the current status here.

Please contact our Customer Service Team if you need help.

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My images don't load.

There can be many reasons why your images are not loading, however some of the most common include:

  • Web servers are case sensitive, so the image file picture.gif is not the same as Picture.gif or PICTURE.GIF. This is the most common cause of image problems. For example, if your image is called picture.gif but your HTML calls Picture.gif, the server can't find the file.
  • Spaces in filenames can cause similar problems as above.
  • Incorrect image tags. If the path in your image tags isn't correct, the image won't show. For example:
    <img src=";picture.gif";> or 
    <img src=";/directory/picture.gif";> or 
    <img src=";http://www.yourdomain.com/directory/picture.gif";>
  • You are using your temporary URL such as:
    http://www1.budgethostingweb.com/accounts/youraccount/
    to call your images. This temporary URL is only designed to be used during the first 72 hours while the Internet is recognizing your new account. For example, if you are using the image tag:
    <img src=";http://www1.budgethostingweb.com/accounts/youraccount/directory/image.gif";>
    change it to:
    <img src=";/directory/image.gif";>
    or
    <img src=";http://www.yourdomain.com/directory/image.gif";>
    to fix your problem.
  • You are trying to load your images from a remote server outside BudgetHostingWeb. Unfortunately, we are a low-cost service, not a commercial web host, so we are unable to allow members to link to images or files from another server. Our system only allows you to use your images on your own site, not other sites outside BudgetHostingWeb. Without this policy, our prices would be significantly higher. Details can be found in the "Remote Loading" section of our Service Agreement.

Please contact our Customer Service Team if you need help.

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I need more information. Who do I contact?

Our Customer Service Team will be happy to provide you with further information or assistance. You can contact them here

However, please note that they can't help you with HTML or web site design questions.

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Last modified: Monday, August 19, 2019.

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